Refund policy

Refund Policy

At Sanayaa, we strive to provide the best shopping experience to our customers. Please read our policy carefully before making a purchase.

Return Window

We have a 3-day return policy, which means you must request a return within 3 days of receiving your order.

Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product must be damaged at the time of delivery
  • A clear unboxing video is mandatory as proof
  • The item must be unused, unworn, and unwashed
  • All original tags and packaging must be intact
  • Proof of purchase or Order ID is required

⚠️ Important:
If an unboxing video is not provided, we will not accept any return or refund request under any circumstances.

Returns requested after 3 days of delivery will not be accepted.

How to Request a Return

To initiate a return, please contact us:

📧 Email: cc.sanayaa@gmail.com

📞 Phone: +91 9737851575

⚠️ Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged product, you must:

  • Contact us within 24 hours of delivery
  • Provide a proper unboxing video clearly showing the damage

Without an unboxing video, complaints will not be considered.

Non-Returnable Items

The following items are not eligible for return:

  • Products that are not damaged
  • Sale or discounted items
  • Gift cards
  • Customized or personalized products
  • Personal care items (if applicable)
  • Products damaged due to misuse or improper handling

Exchanges

We currently do not offer direct exchanges.

To get a different product, please return the original item (if eligible) and place a new order separately.

Refunds

Once we receive and inspect the returned item, we will notify you regarding approval of your refund.

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

Please note that banks or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed after refund approval, please contact us at cc.sanayaa@gmail.com